Cancellation & Refund Policy
Version 1.0
This policy is awaiting final business approval and may be updated before bookings open.
This policy explains how cancellations, date changes and refunds work for Kanjak Seva bookings.
Cancellation by you
- Before the cutoff (48 hours before the start of your seva date, unless your package says otherwise): you may cancel from your booking page or by contacting us, and you will receive a full refund.
- After the cutoff: preparations for the meal have usually begun, so cancellations are generally not refundable. Contact us and we will consider genuine exceptions.
Changing your seva date
You can request a different date before the cutoff, subject to available capacity on the new date. There is no charge for a date change.
If we cannot carry out the seva
If the seva cannot be carried out on your date for any reason on our side or our partner's, we will offer you a full refund or, if you agree, a new date.
Duplicate or failed payments
If you are charged twice for the same booking, or money is deducted but your booking is not confirmed, the extra amount is refunded in full. You do not need to pay again — please contact us with your booking ID.
How refunds are paid
Refunds are made to the original payment method through Razorpay. Once initiated, refunds usually reach your account within 5–7 working days, depending on your bank. We email you when a refund is initiated and when it is completed.
Contact
Email: pavitraone@gmail.com · Phone / WhatsApp: +91 75359 58781